Tuesday Keynotes
Welcome & Keynote - Entrepreneurial Skills for Knowledge Sharing
Tuesday, November 6: 8:45 a.m. - 9:45 a.m.
Sharing knowledge for enterprise success requires entrepreneurial skills, new ways of thinking and operating, continuous learning, and change. There are many new tools available, but it is the people and the culture of an organization that determine its ultimate success. Wilkinson interviewed 200 of today’s top entrepreneurs to distill what it takes to go from startup to scale in our rapidly changing economy. As leaders reinvent their approaches to digital transformation for organization survival in this economy, they can learn these fundamental skills, practice them, and pass them on. Join our accomplished researcher and speaker as she shares her framework and provides ways to master the skills that underlie entrepreneurial success.
Amy Wilkinson, Founder & CEO, Ingenuity and Lecturer at Stanford Graduate School of Business; Author, The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs
Keynote - Catching the Wave: Tools for Taxonomists & Information Users!
Tuesday, November 6: 9:45 a.m. - 10:00 a.m.
The information industry is abuzz about emerging and maturing technologies often grouped under the ubiquitous rubric of AI, or with disruptive technologies such as blockchain, which may be poised to migrate from cryptocurrencies and cultivate business applications in other diverse activities. The growth of big data applications has produced a shift across the information landscape, challenging enterprises to rationalize the collision between information science and data science. Industries such as linked data, ontologies, and the semantic web have been impacted; in other industries, these technologies are perceived as academic. Clarke surveys industry trends before honing-in on practical applications and tools that taxonomists and others need to do their job.
Dave Clarke, Founder, Synaptica LLC, USA
Wednesday Keynotes
Keynote - Think Creatively & Make Better Decisions
Wednesday, November 7: 8:45 a.m. - 9:30 a.m.
While it may not occur to us on a daily basis, there is a widespread cultural tendency toward quick decisions and quick action. This pattern has resulted in many of society’s greatest successes, but even more of its failures. We have begun to reward speed over quality, and the negative effects suffered in both our personal and professional lives are potentially catastrophic. Pontefract proposes a return to balance between the three components of productive thought—dreaming, deciding, and doing—combining creative, critical, and applied thinking. “Open thinking” is a cyclical process in which creativity is encouraged; critiquing leads to better decisions; and thoughtful action delivers positive, sustainable results. Get tips and techniques to use in your organization!
Dan Pontefract, Flat Army and & Author, Lead. Care. Win.
Keynote - Accelerating Digital Business Clarity
Wednesday, November 7: 9:30 a.m. - 9:45 a.m.
Hayes surfaces ideas on how the world’s biggest and most innovative companies transform customer and employee experiences. Learn how the best and brightest organizations take a human-first approach to finally meet the transformational promise of Big Data by delivering moments of clarity to employees and customers alike through engaging digital experiences.
Will Hayes, CEO, Lucidworks
Keynote - Becoming an Information-Driven Organization
Wednesday, November 7: 9:45 a.m. - 10:00 a.m.
Becoming information-driven enables key stakeholders within an organization to leverage all available enterprise data and content to gain the best possible understanding of the meaning and insights it carries. Connecting enterprise data along topical lines across all available sources provides people with the collective knowledge and expertise of the organization in context. Parker discusses the challenges preventing data-intensive organizations from becoming “information-driven” and the current state and future possibilities of insight engines.
Scott Parker, Director of Product Marketing, Sinequa
Thursday Keynotes
Keynote - Intra-Preneurship & Learning: Tips & Tools
Thursday, November 8: 8:45 a.m. - 9:30 a.m.
Organizations can use game design techniques to fully engage customers, partners, and employees. When it is well-implemented, gamification can transform a work culture by cultivating deep emotional connections, high levels of active participation, and long-term relationships that drive knowledge-sharing, learning and business value. Enterprises can utilize strategy games, simulation games, and role-playing games as a means to teach, drive operational efficiencies, and innovate. Find out how organizations have embraced social collaboration using playful design to reap tremendous value; grab tips and tools to build a learning culture; and learn how to engage your community!
Phaedra Boinodiris, Principal Consultant Trustworthy AI, IBM
Keynote - Semantic AI
Thursday, November 8: 9:30 a.m. - 9:45 a.m.
Semantic enhanced artificial intelligence is based on the fusion of semantic technologies and machine learning. Our leader in the field discusses six core aspects of semantic-enhanced AI and why semantics should be a fundamental element of any AI strategy. He looks into concrete examples, and shares how to increase precision of machine learning tasks by semantic enrichment. Semantic AI is the next-generation artificial intelligence. Understand how machine learning (ML) can help to extend knowledge graphs, and in return, how knowledge graphs can help to improve ML algorithms. This integrated approach ultimately leads to systems that work like self-optimizing machines after an initial setup phase, while being transparent to the underlying knowledge models.
Andreas Blumauer, Founder & CEO, Semantic Web Company Inc.
Keynote - Intelligent Answers: NLP & Machine Learning for Customer & Employee Satisfaction
Thursday, November 8: 9:45 a.m. - 10:00 a.m.
Answers are the key exchange between customer and provider in support, service, and sales, yet that intersection is wrought with friction when information isn’t readily available, context is unknown, and time is of the essence. AI-driven technologies such as natural language processing, machine learning, and text analytics can help reduce the friction and create more satisfying experiences for both customer and vendor, across any touchpoint, ensuring the most precise answer is delivered every time. Johnson explores how and shares real-world outcomes from Fortune 1000 companies.
Gerard Dwan, Director of Customer Engagement, Attivio
Keynotes
Luncheon & Keynote - AI & the Future of Knowledge
Thursday, November 8: 12:00 p.m. - 1:00 p.m.
AI is on the highest rung of the IT agenda. But how does it support professionals’ needs for insights in decision- making? Mayer looks at text analytics, the particular strand of AI that deals with language, the essential vehicle for professional knowledge. Through examples of its impact in insurance, media and the sciences, he illustrates “the art of the possible” and how you can make AI part of your knowledge practice’s roadmap.
Daniel Mayer, CMO, Expert System Enterprise
Closing Keynotes
Keynote - Engage Employees With CoPs in Office 365
Thursday, November 8: 4:00 p.m. - 4:15 p.m.
The intersection of knowledge sharing and new ways of learning and training is having an impact on how connected your employees feel to your organization at large. Moneypenny demonstrates how using video, social networks, and content collaboration together empowers knowledge practitioners and experts and people across the organization to engage with each other. Foster a culture of curiosity and share learning and best practices, while improving employee experience.
Naomi Moneypenny, Director, Product Development, Microsoft Viva, Microsoft
Closing Keynote - KMWorld Conversations With Leading Thinkers
Thursday, November 8: 4:15 p.m. - 5:00 p.m.
What are the chances of three thought leaders meeting in the same room, at the same terminal, in the same airport, in the same city by coincidence? Hear their story and many more as they discuss the impact of social media, organizational culture, machine learning, demographics and more!
Dave Snowden, Founder & Chief Scientist, The Cynefin Company, UK
Tom Stewart, Executive Director, National Center for the Middle Market, Fisher College of Business, The Ohio State University
Leif Edvinsson, World's First Professor Emeritus on Intellectual Capital, Lund University and Hong Kong Polytechnic University and formerly with Skandia & Author, Intellectual Capital: Realizing Your Company’s True Value by Finding Its Hidden Brainpower
