Conference Program - Keynotes
Tuesday Keynotes
Keynote - People & Tech: The Future of Knowledge Sharing
Tuesday, November 7: 8:45 a.m. - 9:45 a.m.
People are at the core of knowledge-sharing—the key to high-functioning organizations. In John Seely Brown’s words, “We participate, therefore we are.” New and emerging technology can only enhance learning, sharing, and decision making to create successful organizations. Join our inspiring and knowledgeable speaker as he shares his view of the future of people and tech working together to share knowledge and create winning organizations.
John Seely Brown, Director, Palo Alto Research Center and Independent Co-Chairman, Deloitte Center for the Edge; Visiting Scholar & Advisor to the Provost at University of Southern California; former Chief Scientist, Xerox Corp.
Keynote - Text Analytics for Non-Experts
Tuesday, November 7: 9:45 a.m. - 10:00 a.m.
At past KMWorld/Taxonomy Bootcamp events, practitioners who are attempting to get started with auto- categorization projects have voiced a common set of frustrations. This talk explores text analytics and auto- categorization from a design and user-experience perspective. It outlines a manifesto for demystifying text analytics and for simplifying the process of auto-categorization. The manifesto is aimed at a constituency of content owners and taxonomists and hopes to help them take ownership of the categorization process so they can better control the search and discovery experience for their end users.
Dave Clarke, Founder, Synaptica LLC, USA
Wednesday Keynotes
Keynote - Wow, Woo, Win: KM for Customer Delight
Wednesday, November 8: 8:30 a.m. - 9:30 a.m.
Our popular writers, speakers, and authors of Wow, Woo, Win: Service Design, Strategy & the Art of Customer Delight look at how customer experience and service design can enhance knowledge sharing and success in organizations. They discuss the importance of designing your organization around service and offer clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Our speakers share with you how to create “Aha” moments when the customer makes a positive judgment and how to avoid “Ow” moments. They provide tips on how you and customers create a bank of trust, fueled by knowledge of each other’s skills and preferences.
Tom Stewart, Executive Director, National Center for the Middle Market, Fisher College of Business, The Ohio State University
Patricia O'Connell, President, Aerten Consulting
Keynote - Relevance Maturity Model: Revolutionizing With AI-Powered Search
Wednesday, November 8: 9:30 a.m. - 9:45 a.m.
Everyone who engages with your organization is in search of something, whether it’s products, services, people, or support. Too much of their time is spent sifting through useless information. New advances in machine learning and AI technology, combined with contextual search, are finally bringing relevance to every interaction and are making knowledge management a key driver of real business results. See real-world examples of the impact that increased maturity has made on innovative companies. Learn actionable steps to increase the relevance of your organization and start positively impacting your bottom line.
Diane Tetrault, Senior Director, Product Marketing, Coveo
Keynote - Energizing Communities of Practice
Wednesday, November 8: 9:45 a.m. - 10:00 a.m.
Communities of practice are a great way to develop expertise and innovation around specific interests. By infusing intelligence into many experiences and demonstrating some recent advances in Office 365 you’ll see how to leverage tacit and explicit knowledge in different ways as well as reuse and build upon the work of others. Our speaker has extensive experience in enterprise collaboration systems and currently leads intelligent search and discovery for Microsoft 365. Expect lots of tips & examples for improving your KM initiatives.
Naomi Moneypenny, Director, Product Development, Microsoft Viva, Microsoft
Thursday Keynotes
Keynote - KM Buy-In: Proven Practices
Thursday, November 9: 8:45 a.m. - 9:45 a.m.
For a KM initiative to be successful, knowledge managers must secure the support of senior leaders before implementation. Early top management buy-in results in funding, resources, advocacy, usage, broad organizational support, and success—the program yields its expected benefits, KM is spoken of and written about positively by leaders, stakeholders, and users. Hear from our longtime KM practitioner about proven practices illustrated by real-world examples for securing resources, active participation, and ongoing advocacy from top leadership. Get lots of tips for leading an effective, sustainable KM program that is seen as essential to the success of companies in different industries, of different sizes, and with different cultures.
Stan Garfield, Author of five KM books & Founder, SIKM Leaders Community
Keynote - Beyond the Box: How Search Is Driving Data Access in a Hybrid World
Thursday, November 9: 9:45 a.m. - 10:00 a.m.
For more than a decade, search technology has been used as the primary access point to the mountains of knowledge and data sitting behind an organization’s firewall. As environments evolve to account for private and public clouds, search is evolving beyond just the box to an API for human information. Will Hayes explores that evolution and talks about how search technologies and professionals play a key role in the enterprise cloud migration strategy.
Will Hayes, CEO, Lucidworks
Attendee Luncheon & Keynote
Attendee Luncheon & Keynote - Cognitive Search & Analytics: What It Is & Why You Should Care
Thursday, November 9: 12:00 p.m. - 1:00 p.m.
If you are a believer in the data-driven organization (or even just curious) and have ever wondered what could happen if you cleverly combined the power of data collection, indexing, text mining, search, and machine learning into a unified platform and applied it within the enterprise, this talk is for you! Come learn about the state of cognitive search and analytics technology and how it is enabling great companies across a wide swath of industries to amplify mission-critical expertise within their business in a surprisingly short amount of time. Our speaker illustrates the technology in action with real-world examples.
Scott Parker, Director of Product Marketing, Sinequa
Closing Keynotes
Keynote - Creating Unified Views of Data With Semantic Graphs
Thursday, November 9: 4:00 p.m. - 4:15 p.m.
In recent years, document-centric search over information has been extended with the use of graphbased content and data models. The implementation of semantic knowledge graphs in enterprises is not only improving search in a traditional sense, but opens up a path of integrating all types of data sources in a most agile way. Linked data technologies have matured in recent years and can now be used as the basis for numerous critical tasks in enterprise information management. Hilger discusses how standards-based graph databases can be used for information integration, document classification, data analytics, and information visualization tasks. He shares how a semantic knowledge graph can be used to develop analytics applications on top of enterprise data lakes and illustrates how a large pharmaceutical company makes use of graph-based technologies to gain new insights into its research work from unified views and semantic search over heterogeneous data sources.
Joseph Hilger, COO, Enterprise Knowledge
Closing Keynote - KM in the Age of Digital Transformation: Magic Sauce for a Successful Future
Thursday, November 9: 4:15 p.m. - 5:00 p.m.
At the cross-section of innovation, open data, and education, our speaker, a former government KM practitioner, shares her thoughts about the challenges and opportunities for organizations and communities in the coming years. She discusses empowering members of our communities and improving services using new tech like AI, machine learning, virtual and augmented reality, Internet of Things, predictive analytics, gamification, and more. How will people interact and share knowledge over the next decade? Are we moving toward anticipatory knowledge delivery (just enough, just in time, just for me), being in the flow of work at the teachable moment, establishing trust in a virtual environment, and learning from peer-to-peer marketplaces like Airbnb and Uber? Our longtime KM practitioner shares her insights about the evolving digital transformation of every part of our world and hints at the magic sauce we need for a successful future!
Jeanne Holm, Senior Technology Advisor to the Mayor, Deputy CIO at City of Los Angeles, Information Technology Agency, City of Los Angeles and UCLA, Open Data Collaboratives, International Academy of Astronautics
