Thursday, Nov 7

Thursday Keynotes


Keynote - Knowledge-Sharing Culture to Support Organizational Success

08:30 AM2019-11-072019-11-07

Thursday, November 7: 8:30 a.m. - 9:30 a.m.

In the age of new and useful technologies rushing to take their place in our organizations, 80% of respondents to a recent global culture survey say their organization’s culture must evolve in the next 5 years for their company to succeed, grow, and retain the best people. Yes, it’s all about the people in any organization. Technology can certainly support, speed, and spark knowledge sharing, innovation and success, but culture is implicit rather than explicit, emotional rather than rational—that’s what makes it so hard to work with, but that’s also what makes it so powerful! Anderson shares secrets from her recent book, a practical guide to working with culture and tapping into a source of catalytic change within your organization. Since every organization’s culture is intimate and personal, aligning culture always involves getting to the heart of difficult matters, unearthing the “family secrets” of a company—the emotional histories that lie under the surface of the story the company tells about itself to the outside world. Get lots of insights and tips to use in your organization to build a knowledge-sharing culture which supports success!


, Director, Katzenbach Center, PwC Strategy& and Co-Author, The Critical Few: Energize Your Company’s Culture by Choosing What Really Matters


Keynote - Bringing a Consumer-Like Experience to the Digital Workplace

09:30 AM2019-11-072019-11-07

Thursday, November 7: 9:30 a.m. - 9:45 a.m.

Creating a consumer-like, personalized experience for the daily work of finding information people need to do their jobs is the crux of efficient knowledge sharing. These uniquely personal experiences facilitate the flow of organizational operations and more intelligent decision-making. Professionals at companies like Red Hat, Reddit, and PwC rely on this type of platform to quickly find answers and proactively suggest insights. Learn how they approached their challenges and the solutions they found to empower employees to be more productive and help their organizations to attract and retain the best talent.


, VP Content, Lucidworks


Keynote - Top 5 Lessons Learned in Enriching Enterprise Search

09:45 AM2019-11-072019-11-07

Thursday, November 7: 9:45 a.m. - 10:00 a.m.

Our speaker shares best practices for and lessons learned from implementing and enriching enterprise search solutions.


, Director, Product Management, EPAM Systems

Thursday, Nov 7

Thursday Morning Sessions


Unifying Content & Creating Efficient Enterprise Search

10:15 AM2019-11-072019-11-07

Thursday, November 7: 10:15 a.m. - 11:00 a.m.

The Chelan Public Utility District (PUD) relies on technology innovations that provide value to its customer owners. Improving internal search capabilities and functionalities would allow employees to find operations and asset management information more easily and make them more efficient when searching for important information (i.e., reducing the amount of systems they needed to search and not having to reinvent the wheel if they could not find what they were looking for). A collaboration between Chelan PUD and Accenture’s Search and Content Analytics Group brought together multiple content repositories to create a single search interface in SharePoint for all data and content.


, Technology Development Project Manager, Information Technology Department, Chelan County Public Utility District

, Consultant, Accenture and Search Technologies


Focus on Emerging Technologies

11:15 AM2019-11-072019-11-07

Thursday, November 7: 11:15 a.m. - 12:00 p.m.

Innovations in search technology define the future of search. Hear three executives talk about what they’ve been doing to enhance the search experience. It’s not your father’s enterprise search and discovery, that’s for sure.


, CEO, Docxonomy

, Senior Product Manager, Iron Mountain

, COO and VP, Customer Success, Mindbreeze

Thursday, Nov 7

Keynote Luncheon & Awards


Keynote Lucheon - The 3 Pillars of AI & Their Impact on KM

12:15 PM2019-11-072019-11-07

Thursday, November 7: 12:15 p.m. - 12:30 p.m.

The Internet of Things, computer vision, and document understanding are all becoming critical drivers of enterprise evolution. These are the “3 Pillars of AI” and they are having a real, practical impact on the world of KM. Khan, who leads Accenture's Search & Content Analytics Group, briefly explains these pillars, delving into document understanding and explaining how it is drastically changing the search and KM landscape. Citing a real-world example, he discusses how search and analytics are being combined with AI technologies like machine learning and natural language processing to help make it possible for a global enterprise to extract valuable insights from their untapped, unstructured data sources, improving operations and maintaining a competitive advantage.


, Managing Director, Accenture


KMWorld & Intranet Awards

12:30 PM2019-11-072019-11-07

Thursday, November 7: 12:30 p.m. - 12:45 p.m.

KMWorld magazine is proud to sponsor the 2019 KMWorld Awards, KM Promise & KM Reality, which are designed to celebrate the success stories of knowledge management. The awards will be presented along with Step Two’s Intranet & Digital Awards, where you get a sneak peek behind the firewall of these organizations.


, Principal Consultant & Forum Community Manager, Step Two

Thursday, Nov 7

Thursday Afternoon Sessions


From Intranets to Digital Employee Experience

01:00 PM2019-11-072019-11-07

Thursday, November 7: 1:00 p.m. - 1:45 p.m.

Every organization is on a digital journey, with the aim of streamlining the business and better supporting staff. Some firms are well-progressed, with a modern suite of tools available to all, while others are just at the start. This session explores the journey from today into a future vision as well as intranets, digital workplaces and ultimately, digital employee experience. Find out where you are on this journey, and plan your next steps with confidence.


, Principal Consultant & Forum Community Manager, Step Two


Knowledge Graphs Creating a Connected Search Experience

02:00 PM2019-11-072019-11-07

Thursday, November 7: 2:00 p.m. - 2:45 p.m.

Knowledge graphs are changing the way that search is implemented. Organizations such as Google and Microsoft rely on knowledge graphs to improve the search experience in products such as Google Search, SharePoint Online, and LinkedIn. Hilger explains how these ideas can be applied to your enterprise search solution. Polikoff delves into NoSQL technologies, such as graph data models, that are becoming a popular approach for information management due to their flexibility. Knowledge graphs have semantic and intelligent qualities to make them “smart.” Learn what a knowledge graph is, how it is implemented, and how it can be used to enhance enterprise search.


, COO, Enterprise Knowledge LLC

, Sr. Semantic Solutions Architect, TopQuadrant


Virtual Agents & Document Intelligence

03:00 PM2019-11-072019-11-07

Thursday, November 7: 3:00 p.m. - 3:45 p.m.

Technologies such as virtual agents and text analytics improve how we share and use knowledge. Pugh and Serkes bring scale and speed to thorny, fragmented knowledge-based operations. Using case studies, Pugh and Serkes consider AI for search and document intelligence. They describe how machine learning, text analytics and ongoing information governance allow employees to quickly extract/abstract from thousands of contracts and other documents, and quickly pinpoint liability and privacy risks in the language. They share three case studies, with lessons learned that affect the future of AI in the enterprise.


, Lecturer & President, Columbia University & AlignConsulting

, Guest Faculty, Information and Knowledge Strategy Master of Science Program, Columbia University and Valora Technologies

Thursday, Nov 7

Closing Keynotes


Keynote - Knowledge Sharing in a New Tech Future

04:00 PM2019-11-072019-11-07

Thursday, November 7: 4:00 p.m. - 4:15 p.m.

The possibilities are endless but what can we really expect in 2020? Our experience speaker, who wrote the book SharePoint 2013 Consultant’s Handbook, coached people on metadata and taxonomies as well apps for Office 365, and more, shares the most recent developments and promises for the coming years.


, Senior Product Manager, Microsoft


Closing Keynote Panel - 2020 & Beyond: Creating Resilience in Organizations & Society

04:15 PM2019-11-072019-11-07

Thursday, November 7: 4:15 p.m. - 5:00 p.m.

We live in a world which promises infinite choice, but are we more trapped in the patterns of past practice than we care to think? Is the hierarchical or matrixed organization fit for purpose in a world of increased uncertainty and volatility? Governments have increasing legitimate demands on their resources from citizens and the wider needs of the planet, but few resources to deal with it. Ideology and belief seem at times to triumph over fact, evidence, and reason. Have we gone beyond even post-modernism into a new world with constantly shifting paradigms and increasingly less time to adjust to them? Our panel looks at these questions from the perspectives of knowledge and complexity. They discuss transforming and revolutionizing the way we do business as we move into an uncertain future, how we satisfy our clients in an ever-changing technological age, and how, in our complex societies, we provide value, exchange knowledge, innovate, grow and support our world. Our panel of experienced thinkers and doers shares their insights about what we should be doing to further develop a sustainable ecosystem in our organizations, communities, and world.


, Principal Consultant, Straits Knowledge and Author, Principles of Knowledge Auditing

, Chief Scientific Officer, The Cynefin Co

, Executive Director, National Center for the Middle Market, Fisher College of Business, The Ohio State University

, Founder and President, VectorAnalytica, Inc. and Author, Dynamics in Action: Intentional Behavior as a Complex System

Co-Located With