November 15 - 17, 2016
Workshops November 14
JW Marriott Washington DC
search • discover • inform • deliver • connect

Wednesday, November 16, 2016

8:00 a.m. - 8:45 a.m.
Continental Breakfast
8:45 a.m. - 9:45 a.m.
Moderator: Patrick Lambe, Principal Consultant, Straits Knowledge
Gloria Burke, Director, Knowledge Management & Field Communications, Charles Schwab & Co., Inc.
Jean Claude Monney, Digital Workplace & KM Advisor, The Monney Group, LLC
Jay Liebowitz, Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

How would you change your process, technologies, and culture to increase organizational performance, effectiveness, innovation, and the bottom line? We asked each of our KM thought leaders this question. Their responses provide tips, strategies, and models for the audience to use to hack KM in their organizations!

9:45 a.m. - 10:00 a.m.
Search & Big Data Is Evolving—Are You?
Kamran Khan, Managing Director, Accenture

The search and Big Data market is rapidly evolving. Enterprises are relying on these tools now more than ever to gain a competitive advantage. Khan talks about these latest developments and cites real-world use cases of how search, Big Data, and analytics applications are playing a vital role in the success of businesses across the globe.

10:00 a.m. - 10:45 a.m.
Coffee Break in the Enterprise Solutions Showcase
10:45 a.m. - 11:30 a.m.
Insights Into Search
Linda G. Sharp, Associate General Counsel, ZL Technologies
Laurent Fanichet, VP - Marketing, Sinequa

The path of good search does not always run true, to paraphrase Shakespeare. Rather than focus on the negative, Linda Sharp brings perspective to the obstacles faced when implementing and enhancing enterprise search and discovery. She offers practical solutions to staying on course and navigating through rough waters. Recent developments at Sinequa add to our understanding of search and provide insights into best practices within the enterprise.

11:45 a.m. - 12:30 p.m.
Replacing Relevancy — Or Not
Giancarlo Crocetti, Associate Director, Information Access, Boehringer-Ingelheim; Professor, St. Johns University
Grant Ingersoll, CTO, Lucidworks

Measuring relevancy was long been a wicked problem in the enterprise search and discovery world. Many companies are struggling to put key performance indicators (KPIs) in place and determining when a new relevancy model is better than the one currently in place. Giancarlo Crocetti shares Search Sessions, which he thinks will replace relevancy in the near future and wonders about jettisoning metrics. According to Lucidworks, low relevancy produces bad results that turn off users. You can’t make it better with seeing the algorithm. Grant Ingersoll describes how Lucidworks enhances relevance. This session will give you lots to think about.

12:30 p.m. - 1:30 p.m.
Attendee Luncheon in the Enterprise Solutions Showcase
1:30 p.m. - 2:15 p.m.
Using Cloud Options to Modernize Search
Moderator: Jeff Fried, Director, Platform Strategy and Innovation, InterSystems
Shane Connelly, Principal Product Manager, Elastic
Sid Probstein, CTO & VP Solution Delivery, AI Foundry, a business unit of Kodak Alaris
Erik Schwartz, Executive Director, Product Management, Comcast Cable

Traditional enterprise search can’t always keep pace with business and technology changes. Coping with the explosion in cloud, mobile, and social information repositories is a struggle. With the variety of cloud-based and hybrid search options, the temptation exists to go completely cloud, but you might want to consider a hybrid approach or even to revive an established approach. A panel debate looks at pros and cons from both organizational and technical perspectives.

2:30 p.m. - 3:15 p.m.
Context Navigation & Semantics
Reed Barrett, Director of Business Development, Energy, Expert System
Bob DuCharme, Technical Writer, Commonwealth Computer Research, Inc.

Is it better to find or to search? Most will agree it’s the finding, yet search must be effective to facilitate finding. Reed Barrett shows how semantics can enhance the effectiveness of existing platforms and narrow the gap between the interfaces powered by keyword-based algorithms and an unstructured knowledgebase. Bob DuCharme covers the Ketos system, which analyzes the semantics of a set of documents and generates metadata. It integrates with Solr, as exemplified by its usage within the Department of Defense.

3:15 p.m. - 4:00 p.m.
Coffee Break in the Enterprise Solutions Showcase
4:00 p.m. - 5:00 p.m.
Winning With Open Source
Clay Pryor, Computer Science, R&D, Sandia National Laboratories
Miles Kehoe, Founder & President, New Idea Engineering

Looking back a few years, the enterprise search market was rich with competitive and capable commercial search products. Today, open source is a safe choice in Big Data, data analytics, and enterprise search. Clay Pryor describes how to improve search results and performance through Solr configuration changes. If you’re stuck with an old technology—or if the new technology of your choice isn’t working out—Miles Kehoe has some suggestions for you. How can you navigate safely to an open source shore?