Nov 5 - 7, 2014
Workshops Nov 4
Grand Hyatt Washington
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search • discover • inform • deliver • connect

Wednesday, November 5, 2014

8:00 a.m. - 8:45 a.m.
Continental Breakfast
8:45 a.m. - 9:45 a.m.
WELCOME & KEYNOTE: Enterprise Knowledge, Work, & Customer Value
Dion Hinchcliffe, VP & Principal Analyst, Constellation Research, USA

The way we work and share knowledge today is undergoing one of the largest shifts in history. How will we adapt our digital workplaces to this future? How can we help our organizations tap into the vast new global knowledge flows that impact our customers? How do we increase customer value in our organi- zations? Forrester says that companies are at long last making digital transformation a top priority, with 74% of executives saying that they currently have a strategy to get there, but only 10% say they are truly prepared. Hinchcliffe discusses ways that companies are adapting to digital business and suggests how successful and sustainable next-generation enterprises can better harness today’s fast-flowing streams of digital innovation!

9:45 a.m. - 10:00 a.m.
KEYNOTE: The Intranet of Everywhere: Redefining KM in the Age of the Empowered Employee
Louis Tetu, CEO, Coveo

Forrester Research reports that “29% of the global workforce (and rising) are anytime, anywhere information workers – those who use three or more devices, work from multiple locations, and use many apps.” We live in an era of the Intranet of Everywhere, and success is reserved for those who embrace it. During this high-impact talk, Tetu shares proven strategies that empower success:

  • Letting workers use the tools and channels they prefer, while ensuring that the knowledge they create with those tools is well organized and easily findable by colleagues
  • Gaining a unified, real-time view of all your company’s diverse knowledge streams, and understand the “who, what, when, where, and why” of each knowledge asset
  • Automatically identifying subject-matter experts based upon automated analysis of all your knowledge assets and systems
  • Unburdening teams from the never-ending task of manually tagging, cleansing, and de-duping your enterprise data
10:00 a.m. - 10:30 a.m.
Coffee Break
10:30 a.m. - 11:15 a.m.
Turning Search Upside Down
Charlie Hull, Managing Consultant, OpenSource Connections, UK

How do you turn search upside down? One answer lies in open source. Charlie Hull uses detailed case studies to demonstrate how to utilize open source software to apply tens of thousands of queries every second. He also discusses migrating from expensive, slow, and outdated closed source search engines without any need to change the syntax of the stored queries. Learn how to future proof search!

11:30 a.m. - 12:15 p.m.
Upside Down or Right Side Up?
Moderator: Miles Kehoe, Founder & President, New Idea Engineering
Charlie Hull, Managing Consultant, OpenSource Connections, UK
Eric Pugh, CEO, OpenSource Connections
Pritesh Patel, Business Architect, Manager of Data, Analytics, Industrial Internet, Corporate, General Electric, Inc.

In reacting to Turning Search Upside Down, this panel of search aficionados considers the ups and downs of open source, what works, what doesn't, and what's on the horizon for enterprise search and discovery.

12:15 p.m. - 1:15 p.m.
ATTENDEE LUNCHEON & KEYNOTE: Winning the Customer Experience Arms Race
Seth Earley, CEO, Earley Information Science

As product differentiation diminishes in many markets, companies are increasingly investing in the customer experience as a competitive advantage. Winning organizations have decision-making processes and feedback mechanisms that enable them to ex- periment and respond quickly to their evolving market landscape. They have also taken action to make their full portfolio of product and customer information accessible to their customer-facing processes. Earley looks at which Fortune 1000 companies are winning the customer experience arms race and how they are doing it and provides ways to frame the needs and opportunities to senior leadership.

1:15 p.m. - 2:00 p.m.
Improving Findability at Pfizer
Fran Holly, Director, Enterprise Search & Retrieval Solutions, Finance & Business Operations, Pfizer

Pfizer’s enterprise search & retrieval team partners closely with key business customers to provide technology solutions that improve the “findability” of content. Enterprise search governance helps set priorities related to expanding the content sources covered by enterprise search, while making the user experience more intuitive, relevant, and actionable. Learn how to create an enterprise search strategy and road map that balances the needs of both “general users” and “business line-specific users,” plus see how the “app store” metaphor of the mobile world can be adapted to create “search apps” that users can leverage for frequently used, complex, targeted searches.

2:15 p.m. - 3:00 p.m.
Case Studies in Search and Discovery
Xavier Pornain, VP Sales and Alliances, Sinequa Corp
Dan Burke, Vice President, HP Autonomy
John Felahi, Founder, JGF Strategies LLC

Enterprise search and discovery is never a cookie cutter affair. Two use cases from Sinequa, one from a pharmaceutical company and one from a telecommunications company, highlight Solution to Search. HP Autonomy sees increased reliance on mobile, social, and cloud technologies and the addition of rich media to enterprises' information assets as integral to enterprise search requirements. Semantic analysis adds an important dimension to enterprise search, according to Content Analyst. What will work best in your work situation?

3:00 p.m. - 3:15 p.m.
Coffee Break
3:15 p.m. - 4:00 p.m.
Finding Elephants: Enhancing Search With Predictive Analytics
Andrew Fast, Chief Scientist, Elder Research, Inc.
Beth Maser, Director of Records and Information Systems, PPC

Search is the cornerstone of enterprise information management. However, as the amount of searchable information grows, keyword relevance becomes increasingly inadequate for finding elephants, those hard-to-describe concepts. Andrew Fast and Beth Maser recount their successes with predictive analytics techniques, including predictive models and document similarity. Join them on their elephant hunt!

4:15 p.m. - 5:00 p.m.
Search From the Customer Perspective
Garrett Eastham, Co-founder & CEO, Edgecase
Christian Gross, Search Manager, Raytion GmbH

Compare Metrics asked consumers what they liked and disliked about the current online discovery process on top retailer sites. The research showed that people want a modern product discovery experience, personalized for them. At Raytion, search experts look at various aspects of how customers can reduce project risk and get content successfully into their search engines. Giving people what they want in the search experience can be done.

5:00 p.m. - 6:30 p.m.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase. Open to all conference attendees, speakers, and sponsors.